How often am I billed, and what is the past due process?

Utility bills are sent at the beginning of each month, for your prior month's utility services.  Bills are always due on the last business day of the month in which they are sent.

If your payment is not received before 5:00 pm on the last business day of the month, there is a $3 late fee assessed.

Past due billing statements will have a red stop sign telling you that your bill is past due and should be paid immediately to avoid further notices and penalties.

Reminder letters will be mailed out about one week after the past due bill is sent, showing the date that the past due amount must be paid to avoid the next penalty.

If the past due amount is not paid by the date on the reminder letter, a door hanger will be hung on the service address property and a $33 penalty will be assessed.  The door hanger will show the date that the past due amount must be paid to avoid disconnection of services.

If the past due amount remains unpaid by the date on the door hanger, service will be disconnected and a $120 penalty will be assessed.  Service will not be restored until the entire account balance, current, past due, and penalties, is paid in full.