FAQs-Utility Billing
You must come in person to City Hall at 225 S. Main Avenue, Warrenton, to fill out an application to start service. City policy and the FTC requires that a reasonable effort is made to ensure the identity of the individual opening the account. Anyone whose name is on the account should be present to sign the application and present photo ID. We will also go over our rates, the past due process, and other important information regarding your utility account at that time.
For your convenience, there are several payment methods available to our Utility customers:
Online - Electronic Check or Credit/Debit card payments can be made through the City's website by clicking the "Utility Bill Pay" link on the homepage.
Auto Pay - Automatic deduction from a checking or savings account on the due date (last business day of the month.) An application can be downloaded from the City's website or picked up at City Hall. Allow one to two billing cycles to take effect. Online Auto Pay is also available by setting up an online account and enrolling in that program. Only choose one auto pay option.
Mail - A check or money order can be mailed to: City of Warrenton, Utility Receivables, PO Box 250, Warrenton, OR 97146. Be sure to allow enough time for the payment to arrive by the due date.
Drop Box - Drop boxes are located in the back parking lot of City Hall and by the front doors on 2nd Street. Payments must be made with check or money order only and must be placed in the boxes prior to 8:00 AM. Payments received after 8:00 AM will be processed on the next business day. If making your payment on a due date after 8:00 AM, please bring it into City Hall to avoid penalties.
In-person - Payments can be made in person at the Finance Department at City Hall, 225 S. Main Avenue, Warrenton. Cash, check, money order, debit and credit cards are accepted for utility accounts when making in-person payments.
Utility bills are sent at the beginning of each month, for your prior month's utility services. Bills are always due on the last business day of the month in which they are sent.
If your payment is not received before 5:00 pm on the last business day of the month, there is a $3 late fee assessed.
Past due billing statements will have a red stop sign telling you that your bill is past due and should be paid immediately to avoid further notices and penalties.
Reminder letters will be mailed out about one week after the past due bill is sent, showing the date that the past due amount must be paid to avoid the next penalty.
If the past due amount is not paid by the date on the reminder letter, a door hanger will be hung on the service address property and a $33 penalty will be assessed. The door hanger will show the date that the past due amount must be paid to avoid disconnection of services.
If the past due amount remains unpaid by the date on the door hanger, service will be disconnected and a $120 penalty will be assessed. Service will not be restored until the entire account balance, current, past due, and penalties, is paid in full.
